Shipping Information

At KIWIOM, we take pride in offering our customers FREE shipping on all orders!

Order Processing Times

Please allow 1-3 business days for us to process and dispatch your order. An order is considered dispatched once handed off to our shipping carrier and is en route to your address. During peak periods like holidays, processing times may extend to up to 7 business days.

Estimated Shipping Times

Your package’s delivery time will vary based on your location. Here are the estimated delivery times by country:

🇺🇸United States: 5-7 business days

🇨🇦Canada:7-14 business days

🇬🇧United Kingdom: 7-14 business days

🇦🇺Australia: 10-20 business days

🌏Rest Of The World: 15-30 business days

Note: During peak times, carriers may face delays beyond our control, including customs delays for international shipments.

Order Changes and Accurate Shipping Details

Ensure your shipping details are correct at checkout to avoid delays. If we detect any issues with your address, we'll contact you within 3 business days to confirm your details. If no response is received, we may cancel your order. If you need to make changes, email us at kiwiomcontact@gmail.com within 24 hours of your order.

Delayed Delivery

While we strive to deliver on time, delivery delays can occur due to factors like weather conditions or courier disruptions. We will keep you informed and work with the courier to minimize delays.

Lost or Stolen Packages

If your package is lost or stolen after we ship it, please contact kiwiomcontact@gmail.com. While KIWIOM is not responsible for lost or stolen items, we will assist in filing a claim with the courier. We recommend filing a police report if your package cannot be located.

SHIPPING POLICY CHANGES

KIWIOM may update this policy at any time. We encourage you to review this policy periodically. Your continued use of our products after changes signifies your acceptance of these terms.

If you have questions or need more information about our shipping practices, please contact us at kiwiomcontact@gmail.com.